Other Services

1. ONE DAY ER & CRISIS MANAGEMENT AWARENESS TRAINING

To provide 1-day awareness training on the fundamentals of Emergency Response and Crisis Management. The course covers the following content:

Emergency Response

• Introduction & Definition of an Emergency
• The ER Team & Terms-of-Reference
• ER Team Roles and Responsibilities
• ER Team Training and Competencies
• ER Centre Infrastructure and Equipment
• ER Documentation & Standard Operating Procedures
• ER Checklists & Forms and Templates

Crisis Management

• Introduction & Definition of a Crisis The Crisis Management Team & Terms-of-Reference
• Crisis Management Team Roles and Responsibilities
• Crisis Management Team Training and Competencies
• Crisis Management Centre Infrastructure and Equipment Documentation & Standard Operating Procedures
• Crisis Management Checklists & Forms and Templates

2. REVIEW OF ER PREPAREDNESS

To review the effectiveness and comprehensiveness of the CLIENT's Emergency Response system, namely:

• ER call-out trigger mechanism and communication
• ER organisation structure and protocol
• ER supporting documentation (guidelines, procedures, checklist and forms),
• ER training,
• Emergency Control Centre (ECC) infrastructure and
• ER staff and contractor roles and responsibilities
• Emergency equipment

Deliverables:

• To present to CLIENT's management the gaps identified and recommended action plans
• To assist CLIENT in making the changes in CLIENT’s ER system
• To facilitate training of key personnel on the changes proposed

3. TABLE-TOP EXERCISE (IN-HOUSE)

To conduct a Table-Top & ER Exercise, where all the element of 'Man-Mode-Machine' will be tested.

Deliverables:

• To design and develop a Table-Top ER exercise; with credible scenario, scripts, etc.
• To run the exercise with role players, exercise controllers, and observers
• To present to CLIENT's management the learning on the Table-Top ER exercise findings, recommendation and action plans

4. FULL-EXERCISE (INVOLVING EXTERNAL PARTIES)

To conduct a Full-Blown ER drill involving external emergency support services and Authorities.

Deliverables:

• To design and develop a Full-Blown ER drill; with credible scenario, scripts, etc.
• To coordinate communication and assist client in the invitation of external authorities (BOMBA, Hospital, Police, DOE and DOSH) to partake in the exercise
• To run the exercise with role players, exercise controllers, and observers
• To conduct hot debrief to CLIENT's management and authorities on learning from the Full-Blown ER exercise findings, recommendation and action plans.

5. CRISIS MANAGEMENT EXERCISE

To design, develop and run a Crisis Management Exercise to test the effectiveness and readiness of the Crisis Management team in managing a Crisis.

Deliverables:

• To design and develop a Crisis Management exercise; with credible scenario, scripts, etc.
• To run the exercise with role players, exercise controllers, and observers
• To conduct hot debrief to client's management on learning from the Crisis Management exercise findings, recommendation and action plans